Tanzania Commercial Bank (TCB) Plc is a government-owned commercial bank in Tanzania, licensed and supervised by the Bank of Tanzania, the country’s central bank and national banking regulator. The bank’s origins trace back to the Tanganyika Post Office Savings Bank, established in 1925. Over time, it underwent several transformations and name changes, officially rebranding as Tanzania Commercial Bank Plc in July 2021 to reflect its national scope and commercial focus.

Position objective

The main purpose of the role is to manage the Collection and Recovery Sub-unit to ensure turnaround of classified loan portfolios for SME, MSE, and Consumer segments.
This should align with the bank’s business strategy, credit policy, and procedures.

Key responsibilities

• Manage all accounts in arrears for 90 days or more from different loan officer portfolios.
• Contact reachable clients via phone and conduct physical visits to serve demand letters and encourage repayment, while educating them on the implications of non-repayment.
• Negotiate repayment plans with clients willing to pay.
• Request transfer of delinquent accounts to auctioneers for sale of secured and unsecured assets when repayment deadlines have expired.
• Ensure auctioneers understand the security and attend all steps of the selling process.
• Escalate accounts with potential fraud indicators to the supervisor for review.
• Keep accurate records of collections, repayment agreements, and outcomes of debtor visits.
• Review all at-risk accounts in the portfolio and conduct regular follow-ups to encourage repayment.
• Update the Recovery system daily with all actions and progress on accounts.
• Maintain records of deceased customers’ accounts and coordinate with the team leader to lodge insurance claims with Bancassurance, tracking payments until completed.
• Perform any other official duties as assigned by the immediate supervisor or line manager.

Qualifications, skills, and experience

Education and experience:

• Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Risk Management, Actuarial Sciences, Insurance, or equivalent from a recognized institution.Financial software
• Minimum of four (4) years’ experience in credit operations and portfolio monitoring.
• Strong background in credit appraisal and management.
• Required knowledge and competencies:
• Credit appraisal and monitoring.
• Debt restructuring and workout processes.
• Collection and recovery management.
• Effective writing and presentation skills in English and Swahili.
• Excellent interpersonal and networking skills.
• Strong analytical, problem-solving, decision-making, and financial management skills.
• Proven leadership abilities.
• Personal attributes and behavioral competencies
• Demonstrated adherence to Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
• Ability to prioritize work and meet deadlines.
• Works quickly, accurately, and consistently under pressure.
• Methodical and well-organized approach.
• Mature, discreet, and capable of working in a confidential environment.
• Sound judgment, common sense, and good humor.

Application information

• The position offers a competitive salary package and benefits.

Applicants should submit their resumes through the following link:
https://www.tcbbank.co.tz/careers

Applications through other methods will not be considered.

Candidates must fill in personal details, academic certificates, work experience, and an application letter online.

Other credentials will be verified during interviews.

Tanzania Commercial Bank maintains a strong commitment to environmental, health, and safety management.

Late applications will not be considered.

Shortlisted candidates may undergo:

• Security clearance.
• Competency assessment.
• Physical capability assessment.