Tanzania Commercial Bank (TCB) Plc is a government-owned commercial bank in Tanzania, licensed and supervised by the Bank of Tanzania, the country’s central bank and national banking regulator. The bank’s origins trace back to the Tanganyika Post Office Savings Bank, established in 1925. Over time, it underwent several transformations and name changes, officially rebranding as Tanzania Commercial Bank Plc in July 2021 to reflect its national scope and commercial focus.

Position Objective

The Partnership Support Officer will assist in managing and coordinating strategic partnerships that drive the bank’s digital products—including loans, savings, insurance, and other innovative financial services.

Business networking events

The role ensures seamless collaboration with partners, provides administrative and operational support, and monitors partnership deliverables to enhance product uptake, customer experience, and revenue growth.

Key Responsibilities

Partnership Coordination and Support

• Monitor partnership performance and ensure compliance with contractual obligations.
• Act as a liaison between internal product teams and external partners for smooth integration and operations.
• Track partner commitments, follow up on pending issues, and ensure timely resolution.

Operational and Administrative Support

• Maintain an updated partnership database, dashboards, and performance trackers.
• Draft and review correspondence, reports, proposals, and MoUs related to digital financial products.
• Coordinate partnership-related meetings, workshops, and product launches, including preparing agendas, presentations, and minutes.
• Handle day-to-day partner requests and escalations.

Reporting and Monitoring

• Collect and analyze data on partnership performance (customer adoption, transaction volumes, and revenue contribution).
• Prepare periodic performance reports and updates for management.
• Support product monitoring, evaluation, and reporting processes to measure impact and identify growth opportunities.

Product and Relationship Support

• Collaborate with internal teams (Digital Banking, Product Development, Operations, and Marketing) to align partnership activities with business goals.
• Manage partner relationships to ensure mutual benefit and sustainability.
• Provide insights on customer needs and market trends to enhance digital product performance.

Qualifications, Skills, and Experience

• Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance,
• Entrepreneurship, Marketing, Statistics, Mathematics, Computer Science, Information Technology, or equivalent qualifications from recognized institutions.
• At least ten (10) years of relevant experience.

Required Skills and Competencies:

• In-depth knowledge of cash management, collections, payments infrastructure, and digital banking technologies.
• Proven leadership skills and experience driving revenue growth.
• Strategic and commercial mindset.
• Strong understanding of financial products and regulatory environment.
• Excellent leadership and stakeholder management skills.
• Analytical and data-driven approach to decision-making.
• Digital and innovation-oriented mindset.
• Client-centric approach with strong communication skills.

Personal Attributes and Behavioural Competencies

• Demonstrates Tanzania Commercial Bank’s core values: Customer Focus, Trustworthiness, Creativity, Teamwork, and Excellence.
• Ability to prioritize work and meet deadlines.
• Works accurately, quickly, and consistently under pressure.
• Methodical and well-organized.
• Mature, confidential, and professional.
• Exercises sound judgment, common sense, and good humor.

Additional Information

• The position offers a competitive salary package and benefits.

Application Procedure:

Applicants should submit their resumes via the following link:
https://www.tcbbank.co.tz/careers

Applications via other methods will not be considered. Applicants must provide personal information, academic certificates, work experience, and an application letter. Additional credentials will be required during the interview for verification and administrative purposes.

Tanzania Commercial Bank maintains a strong commitment to environmental, health, and safety management.