TUI Hotels & Resorts is a division of the TUI Group, one of the world’s leading tourism groups. The company operates an extensive portfolio of hotels and resorts through several distinct brands, each catering to different types of travelers. The global flagship brand, focused on experience-oriented lifestyle travelers, offering tailored experiences for adults, families, or those interested in local culture. It also incorporates the former TUI Sensatori brand, known for luxury and an extensive collection of amenities.

ABOUT THE JOB 

• Build travel agents relationships and understand all payment terms
• Ensuring the Aging of Debtors is kept under control, with regular reporting and proactive follow-up.
• Post/allocate bank transfers/credit notes/journals in accounting system daily.
• Process credit card payments and payment batches.
• Reconciling the debtors’ accounts and keeping it up to date.
• Collaborating with internal departments, including Sales, Front Office, and Reservations, to address inquiries and resolve payment issues.
• Conducting and leading monthly credit meetings with relevant departments.
• Preparing aging reports and analyzing accounts receivable data during month-end closings.
• Managing the collections process, following up with travel agents to ensure timely payment of outstanding balances.
• Identifying and mitigating credit risks, escalating issues when necessary.
• Resolve any travel agent queries or disputes
• Achieving monthly collection targets
• Supervising and training the Accounts Receivable team, fostering a culture of excellence, compliance, and service.
• Carrying out any other duties reasonably assigned by the Financial Controller.

ABOUT YOU

• Degree in Finance, Accounting, or a related field.
• Proven experience as a Credit Manager or in a similar role, preferably within a high-end hotel or international hospitality brand.
• Strong knowledge of credit control, accounts receivable management, and financial analysis.
• Proficiency in Microsoft Excel and hotel finance systems (Opera, ERP).
• Experience working with financial software and reporting tools.
• Strong understanding of internal controls, audit requirements, and risk management.
• Excellent organizational and analytical skills.
• Excellent communication skills spoken and written in English.