Airtel Tanzania, the third-largest mobile operator in the country, offers a wide range of telecommunications services including mobile, broadband, and digital solutions. As of late 2024, the company was working with the Tanzanian government to expand its digital infrastructure, including the national fiber optic backbone. Airtel Tanzania customers can use the “One Network” service, which allows roaming at local rates in other countries where Airtel Africa operates. This service also extends to India, Bangladesh, and Sri Lanka.

Responsibilities

Channel Management

Manage direct sales channels for the sale
Ensure recharge availability for the 5G & Fixed Wireless Access devices (FWA) within assigned demarcation(s)
Identify and formulate sales strategies to help drive gross addition device sales for the region

Sales and Distribution

Drive HBB distribution
Drive sales to ensure sales targets are met
Ensure installation SLAs are met within assigned geographical demarcation
Collaborate with sales supervisors and cross functional leaders and peers to develop sales targets and strategies in to drive sales in assigned market or area
Ensure regional outlets are productive

Customer Complaint Resolution

Resolve customer complaints in collaboration with relevant stakeholders where applicable
Address staffing or manpower problems and other issues that may interfere with efficient sales operations

Customer Prospects

Conduct Customer prospects directly or indirectly through team members, potential customers and other sales leads
Consult with potential customers to understand their needs, Identify and suggests equipment, products, or services that will meet those needs and share with relevant business leaders

Trade Execution and Compliance

Ensure adherence to compliance requirements of sales processes, policies and recovery of devices from noncompliant customers
Supervise health of device acquisitions and compliance on activations
Implement and execute sales plans as per plan first time right
Implement agreed sales plans through timely monitoring and corrective action to drive desired business results

Team Engagement and development

Provide or facilitate ongoing training, motivation, and development of sales supervisors, Direct Sales Executives team to ensure that sales and profits are effectively managed and maintained
Continuously motivate the frontline employees through leadership by example
Implement all action plans that will address hygiene issues etc. from employee feedback meetings or surveys
Perform any other duties as assigned from time to time

Qualifications

Educational Qualifications & Functional / Technical Skills

• Bachelor of Business Administration or any equivalent qualification.

Relevant Experience (Type of experience and minimum number of years)

• Minimum 5 years’ experience in sales
• 2 years of in-depth Sales and Marketing experience in the telecom/Devices selling/Corporate Sales/ Satellite TV industries or other related fields with at least 2 years at middle management level handling independent businesses

Competencies

• Category Understanding – Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc
• Technology Understanding: Needs to understand solutions across HBB Products & Services. Should be able to guide and drive cross-functional teams
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit
• Able to motivate and encourage the team to ensure sales targets are met
• Able to plan and execute team route plans and evaluate performance daily

Other requirements (Behavioral etc.)

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric
• Flexible and ability to travel on urgency basis
• Consumer knowledge