Equity Bank Tanzania is a commercial bank and a subsidiary of Equity Group Holdings Plc, a large financial services conglomerate based in Kenya. The bank has a network of branches, agents, and digital services across the country.

JOB DETAILS:

The Bank is seeking to appoint a Director of Operations, a dynamic and strategic leader, to join its Executive Management Team. Reporting directly to the Managing Director, this critical role will spearhead large-scale operational and digital transformation initiatives, aimed at enhancing efficiency, innovation, and customer experience across the organization.

Role Overview

The ideal candidate will be a visionary executive with a comprehensive understanding of banking operations, risk management, and regulatory compliance. They will be responsible for providing strategic direction and oversight for the bank’s end-to-end operations, ensuring operational excellence, adherence to regulatory requirements, and support for sustainable business growth.

Key Roles and Responsibilities

• Strategic Leadership: Design and execute the bank’s operations strategy, aligning it with overarching corporate goals. Drive digitalization, process optimization, and the adoption of emerging technologies.
• Operational Governance: Oversee core functions including Operations and Information Technology, ensuring seamless, efficient, and risk-conscious service delivery. Establish strong governance frameworks to guarantee compliance with all regulatory and internal requirements.
• Customer Excellence: Champion a customer-centric culture across all operational touchpoints, ensuring superior service delivery and operational agility.
• People Leadership: Lead, inspire, and develop high-performing, multi-functional teams. Foster a culture of accountability, innovation, and cross-functional collaboration.
• Stakeholder Engagement: Act as a key advisor to the Managing Director and the Board. Cultivate strong relationships with regulators, technology partners, and industry bodies, representing the bank at high-level forums.

Qualifications, Skills, and Experience

• A Bachelor’s degree in Business Administration, Finance, Economics, ICT, or a related field. A Master’s degree (e.g., MBA) will be a significant advantage.
• A minimum of 12 years’ progressive leadership experience in banking/financial services, with at least 5 years in an executive management role overseeing operations and technology functions.
• A proven track record of leading large-scale operational and digital transformation initiatives.
• Strong knowledge of banking regulatory frameworks, governance, risk, and compliance requirements.
• Exceptional strategic thinking, problem-solving, and decision-making capabilities.
• Outstanding communication, negotiation, and influencing skills, with demonstrated experience engaging at board and regulatory levels.
• A deep understanding of the Tanzanian banking and financial ecosystem and an established professional network.