Vodacom Tanzania is the country’s leading communications company, offering a wide range of mobile, internet, and financial services. As a publicly listed company on the Dar es Salaam Stock Exchange, it is majority-owned by Vodacom Group Limited in South Africa, which is a subsidiary of the UK-based Vodafone Group Plc.

Responsibilities or duties:

• Responsible for all Voice, Data and SMS day-to-day KPIs monitoring in terms of analyzing revenue, customers, traffic, PPMB, PPM, ARPU and customer market share.
• Oversee execution of end-to-end campaigns across Voice, SMS, and Data including MPS design, UAT, CXJ, Product communication, post-launch monitoring and documentation.
• Participating in the conceptualization, design, implementation, launching and managing end-to-end voice-calls, data and SMS products as per the roadmap
• Identifying market trends, competition product landscape to evaluate opportunities and risks that define future propositions and promotions that drive customer acquisition and base ring-fencing for Voice-calls, Data & SMS.
• Closely monitoring voice-call, data & SMS Net Promoter Scores (NPS), a measure that tells us how our customers feel about us and their willingness to promote us.
• Delivery of defining the customer insights, target audience, market opportunities, proposition initiatives and customer experience in order to grow NPS, revenue, brand consideration and market share.
• Support Prepaid FWA product innovation, product life-cycle management, customer retention and user experience enhancement.

Qualifications or requirements:

• Bachelor’s degree in business, Marketing, commerce, Economics, finance, Actuarial science, telecommunications, or related field
• 3+ years of experience in product management, preferably in telecom or technology sectors.
• Strong analytical skills with experience in pricing, forecasting, and business case development.