PalmPay is an app-based and reward-based payments platform founded in 2019 and headquartered in Lagos, Nigeria. The company aims to provide secure and reliable online digital lending services using bank-grade encryption technology. PalmPay has raised a total of $140 million in funding over two rounds. PalmPay is considered Africa’s leading neobank and one of the fastest-growing fintech platforms on the continent.

Key Responsibilities:
1. Dealer & Channel Management

• Supervise and support a network of Telecom Dealers and their stores/shops offering device financing options.
• Ensure dealer compliance with company policies, pricing structures, and financing programs.
• Regularly visit dealer locations to assess performance, provide training, and resolve issues.

2. Sales Performance

• Achieve monthly and quarterly sales targets related to device sales and financing activations.
• Monitor KPIs, including conversion rates on financed sales, repayment success, and dealer ROI.
• Analyze sales data and generate actionable insights to improve dealer performance.

3. Financing Program Oversight

• Coordinate with financial institutions or in-house credit teams to facilitate smooth financing approval and disbursal processes.
• Educate dealers and their staff on financing schemes, eligibility criteria, and application processes.
• Address customer or dealer escalations related to financing applications, approvals, or defaults.

4. Training & Development

• Conduct regular product and financing training sessions for dealers and field sales staff.
• Guide dealers on best practices in selling devices through financing options.
• Onboard new dealers, ensuring alignment with business objectives and compliance requirements.

5. Reporting & Compliance

• Maintain accurate records of financed sales, dealer performance, and customer feedback.
• Ensure all activities align with regulatory requirements, data privacy, and credit guidelines.
• Submit weekly and monthly reports to management on dealer performance and financing KPIs.

Requirements:

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• 3–5 years of experience in channel sales, preferably in telecom, fintech, or consumer electronics.Familiarity with device financing models, credit risk, and sales operations.
• Strong analytical skills with the ability to use data to drive decisions.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in MS Office and CRM tools.

Preferred:

• Experience working with telecom operators, mobile phone distributors, or microfinance companies.
• Knowledge of credit scoring systems and financing platforms.
• Regional language fluency (if applicable to location).
• Ability to work with Partnership relations
• B2B experience is an added Value.

Key Metrics for Success:

• Dealer activation and retention rates
• Growth in financed device sales
• Reduction in financing application rejections and delinquencies
• Dealer satisfaction and engagement