NMB Bank Tanzania is a full-service commercial bank based in Tanzania, providing a wide array of financial services and products to retail customers, small and medium-sized enterprises (SMEs), corporations, and government institutions. NMB has been recognized with numerous accolades, including being named “Best Bank in Tanzania” by Euromoney multiple times. 

Job Purpose:

Responsible for all claims, process, and procedures for both general and life insurance products.

Manage claim payments as per agreed timelines and attend all customer complaints within agreed time. Safeguard bank and client interest by ensuring all valid claims are paid.

Main Responsibilities:

• Responsible for all life and general insurance claims
• Administer the embedded life and general insurance claim portfolio.
• Insurance claim tracking to ensure all claims are paid within agreed TAT.
• Responsible for the claim procedures on all insurance products
• Support the claims team and be able to continuously bridge the relationship with insurers claim teams.
• Proactively identify claim issues and resolve them timely.
• Manage relationships with customers, branch, and other stakeholders.
• Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
• Review the claims submitted and make sure the claims are valid.
• Responsible for identifying all the risks that may arise to the bank from claim management.
• Responsible for development of quicker and safe ways of claim settlement
• Consolidate and prepare monthly reports on claim performance for each insurer.
• Reconcile on claims paid against what was claimed in numbers and amount.
• Ensure claims settlement processes are in line with our SLA and based on guidelines.
• Communicate timely to stakeholders on claims feedback and decisions.
• Provide support and guidance to customers throughout the claims process.
• Prioritize and manage multiple claims efficiently to meet deadlines.

Knowledge and Skills:

• A comprehensive knowledge on Insurance
• Knowledge on banks products
• A good understanding of legislation related to banc assurance and channel delivery.
• Greater understanding of product life cycle
• Greater understanding on insurance products
• Greater understanding on claims
• Understanding of insurance policies, laws, and regulations related to claims.
• Ability to assess and analyze data to make informed decisions about claims.
• Precision in reviewing documents and policies to process claims accurately.
• Clear communication with clients, explaining policies and claim processes.
• Ability to resolve issues, negotiate settlements, and handle challenging claim situations.

Qualifications and Experience:

• Bachelor’s degree in insurance business, risk management.
• Any certification course or training in risk management and insurance business is an added advantage.
• A minimum of 3 years of working experience in insurance business with a reputable institution
• Underwriting claims and sales experience on insurance products.