Karafu Enterprises Limited is a retail and distribution company based in Tanzania, with its headquarters in Dar es Salaam. The company operates in the retail and distribution sectors and is focused on customer service and ethical business practices. It has expanded its operations to include locations in Dar es Salaam and the Pwani region. Operations are based in Dar es Salaam and the Pwani region. A former employee’s LinkedIn profile specifically mentions working at a Coast mart Supermarket location in Kibaha-Pwani.

Role Purpose:

Ensure smooth & accurate transaction processing, deliver positive customer experiences,  support supermarket operational compliance & efficiency

Key Responsibilities 

• Scan/Input merchandise correctly; Process diverse payments; Issue receipts/invoices
• Provide polite & responsive assistance; Resolve minor customer issues; Maintain checkout area order.
• Cash reconciliation; Loss prevention; Adhere to rules.
• Maintain checkout area cleanliness; Report operational issues; Assist with inventory checks.

Qualifications & Competencies 

• Typically a high school diploma or equivalent. Basic literacy and numeracy (reading product labels, calculating change) are essential.
• Minimum 1 year experience in retail/customer-facing sales.
• Excellent interpersonal skills, product knowledge appetite, and target-driven attitude.
• Comfortable with POS systems and basic MS Office/Google Workspace. Basic familiarity with electronic devices to quickly learn how to operate POS (Point of Sale) systems, barcode scanners, and payment terminals