Buildmart Limited is a Tanzanian import and distribution company specializing in food and beverage supplies and equipment for the HORECA sector, operating as a “one-stop shop” and “Brand Builder” for local and international brands in Tanzania. The company provides HORECA supplies, procurement solutions, importation and distribution, and brand building, with locations in Arusha, Karatu, and Dar es Salaam.

Job Purpose:

The job purpose of a CRM (Customer Relationship Management) professional is to enhance customer relationships, drive retention, and support business growth by managing customer data, interactions, and engagement strategies.

Job Responsibilities

• Lead initiatives to improve service satisfaction and enhance customer loyalty
• Manage customer service function to achieve all Key Performance Indicators(KPI)targets
• Collaborate with internal departments to drive customer loyalty and improve service delivery
• Develop and implement strategies for service recovery and customer engagement
• Build and maintain a high-performance service culture within the Customer Service Department.
• Develop and implement short- and long-term plans to ensure the customer service point meets set targets.
• Maintain and update customer databases, ensuring accuracy and completeness of records.

Qualification and Skills Required 

• Attention to Detail: Customer service officer must be accurate with customers orders, inquiries,
• Communication Skills: Good verbal , writing communication skills .
• Stress Management: The ability to stay calm, focused, and organized under pressure, especially during busy periods.
• Time Management: Efficient time management skills help customer service to handle multiple tasks, manage queries effectively, and complete tasks in a timely manner.
• Computer literacy, social media management
• Location: Lives in Arusha

Preferred Experience :

• Experience in Customer Service officer or a Related Field: Prior experience is a significant requirement
• Preferred with 3 years and above of experience in CRM
• Diploma or Degree in Customer Service Management or equivalent optional

Documents Required

• Curriculum Vitae.
• A Cover Letter outlining your qualifications and experience.
• Copy of all the Academic Certificates.

Send your documents to : hr@buildmart.co.tz with the subject line Customer Service officer -[your name]

We thank all applicants for their interest ; however only those selected for an interview will be contacted.