Airtel Tanzania, the third-largest mobile operator in the country, offers a wide range of telecommunications services including mobile, broadband, and digital solutions. As of late 2024, the company was working with the Tanzanian government to expand its digital infrastructure, including the national fiber optic backbone. Airtel Tanzania customers can use the “One Network” service, which allows roaming at local rates in other countries where Airtel Africa operates. This service also extends to India, Bangladesh, and Sri Lanka.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Reversal of wrong transaction

• Reversal and Approvals.
• P2P Reversals.
• Merchants’ reversals.
• Agent Reversal.

Pin Reset

• Customers PIN reset only

QRC Resolution

• Deliver Plus 1 Customer experience consistently.
• Monitor first contact resolution of all received contacts (90% target).
• Conduct a proper root cause analysis on customer’s complaints.

Customer Airtel money Experience

• QRC detailed analysis and developing clear action including improving of the processes.

Educational Qualifications & Functional/Technical Skills

• University degree in or equivalent in Business Administration.

Relevant Experience (Type of experience and minimum number of years)

• 2 years’ experience in Telecom/ Banking/ Customer Service.
• Customer Interaction Management skills.
• Customer retention skills.
• Microsoft Excel expertise

Other Requirements (Behavioral etc.)

• Able to operate in a performance driven organization.
• Good organizational and teamwork skills.
• Self-motivated, enthusiastic, energetic.
• Attention to detail.
• Confident, assertive with good negotiation skills.
• Excellent time Management Skills.
• Customer-centric