Onfon Microfinance is a company based in Dar es Salaam, Tanzania, that offers instant loans and financing for electronic devices. It provides an affordable repayment plan for individuals and businesses to purchase items like smartphones. The company finances the purchase of smartphones, allowing customers to pay in installments. This service is advertised in partnership with major mobile networks like Vodacom in Tanzania.

The Call Center Agents position at Onfon Microfinance involves the following responsibilities:

Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
Adherence to procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

To qualify for the Call Center Agents position, candidates must meet the following requirements:

Bachelor’s degree in a related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving.
Ability to multitask and manage time effectively.
Fluency in both English and Kiswahili (spoken and written).

How to Apply

To apply, candidates should:

Send their CV to: cv@onfonmicrofinance.co.tz